Our Services
EXPERTISE. ENTHUSIAM. EMPATHY
With over 15 years experience in Business Analysis, we've been fortunate to work on many brilliant projects, all delivering real business benefit to household name brands. During this time, we've acquired a toolbox of skills that can help make a difference to your business. Below, are the main services we can provide, but we're confident that whatever challenges your business faces, we can help.
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Business Process Improvement
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By taking an in depth look at a business process and how users perform their day to day tasks, we're able to highlight potential areas of improvement and work with you to implement changes that can offer increased efficiencies. Documenting these processes and presenting them visually is one of our key strengths and something we love to do. We do this by working with key users, talking through how they work, the steps involved and asking lots of questions. More often than not, during this activity, challenges are highlighted and we can start giving thought into what could be done to make things better. This could be a small change to the existing process or the introduction of a new tool or system to streamline things further.
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Requirements Gathering and Documentation
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Many businesses are, understandably, very keen on taking advantage of technology to support their business, their users and their customers. But what does said business actually want, and more importantly, need? This is where we come in. By understanding the as-is situation and the to-be objective, we're able to define what the business requirements are. This can be done before a solution is chosen or known, or in some cases, after. The latter may involve making sure an off-the shelf system can be correctly configured to support the businesses aims and objectives, for example.
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Documenting requirements is an essential step for any successful project. Not doing this correctly can result in things being missed at the start, and the cost of retro-fitting a change can have a a significant cost, both financially and timely.
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We've a huge amount of experience in this area and a proven track record of success, often working as the only analyst on projects.
Agile & Project Support
Helping your team move faster with focus and structure, we can provide:
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Agile BA support across sprints and ceremonies
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Backlog management and sprint planning
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Cross-functional collaboration with dev, QA, and UX teams
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Waterfall/Agile hybrid delivery support
Strategic & Operational Insight
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Objective guidance to improve operations, prepare for growth, and manage change, including:
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RFP preparation and vendor selection support
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Legal process digitisation (e.g., billing, intake)
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Process improvement and automation strategy
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Change request triage and issue resolution
Data & Reporting Support
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Building visibility of performance and unlocking better decisions.
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BI/reporting requirement gathering
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Referral and billing process analysis
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KPI and dashboard design support